Privacy Policy
Your privacy is fundamental to our business. Learn how we protect and handle your personal information.
Our Privacy Principles
Data Protection
We use industry-leading security measures to protect your information
Transparency
Clear information about what data we collect and how we use it
Your Rights
You have full control over your personal data and privacy settings
Table of Contents
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, position, industry, business registration details
- Financial Information: Bank details, financial statements, credit information (for service provision)
- Communication Records: Records of our correspondence and interactions
- Identity Verification: Government-issued ID, proof of address, beneficial ownership information
Automatically Collected Information
- Usage Data: Pages visited, time spent, navigation patterns
- Device Information: IP address, browser type, device type, operating system
- Location Data: General geographic location based on IP address
- Cookies & Similar Technologies: For functionality and analytics
2. How We Use Your Information
Service Provision
- Process and fulfill your trade finance requests
- Conduct due diligence and compliance checks
- Provide customer support and account management
- Process payments and manage transactions
Legal & Compliance
- Comply with anti-money laundering regulations
- Meet know-your-customer (KYC) requirements
- Prevent fraud and financial crime
- Respond to legal requests and investigations
Communication
- Send transactional communications
- Provide market updates and insights
- Notify you of important changes
- Respond to your inquiries
Improvement
- Analyze website usage and performance
- Improve our services and user experience
- Develop new products and features
- Conduct market research
3. Information Sharing
We do NOT sell your personal information.
We only share your information in the following limited circumstances:
Banking Partners
We share necessary information with our banking partners (HSBC, Deutsche Bank, etc.) to process your trade finance instruments. This is essential for service delivery and subject to strict confidentiality agreements.
Service Providers
We work with trusted third-party service providers for IT support, compliance checks, payment processing, and customer support. All providers are bound by confidentiality agreements.
Legal Requirements
We may disclose information when required by law, regulation, legal process, or to protect our rights, property, or safety, or that of others.
4. Data Security
Technical Safeguards
- 256-bit SSL encryption for data transmission
- Advanced firewall protection
- Regular security audits and penetration testing
- Multi-factor authentication
- Encrypted data storage
Operational Safeguards
- Access controls and user authentication
- Regular staff training on data protection
- Incident response procedures
- Regular backups and disaster recovery
- Vendor security assessments
5. Your Rights
Under GDPR and other privacy laws, you have the following rights:
Access & Portability
- Request a copy of your personal data
- Receive data in a portable format
- Transfer data to another service provider
Control & Correction
- Correct inaccurate information
- Request deletion of your data
- Restrict processing of your data
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.
7. International Data Transfers
As a global trade finance provider, we may transfer your personal data to countries outside your jurisdiction, including:
- Islands: Our primary operational hub with robust data protection laws
- European Union: For GDPR compliance and EU banking partnerships
- United States: For technology services and banking relationships
- Other jurisdictions: Where necessary for trade finance transactions
All international transfers are protected by appropriate safeguards, including Standard Contractual Clauses and adequacy decisions.
8. Contact Information
Data Protection Officer
Contact Methods
Response Times
- • Privacy inquiries: 1-2 business days
- • Data access requests: Up to 30 days
- • Data deletion requests: Up to 30 days
- • Urgent matters: Within 24 hours
This privacy policy was last updated on January 1, 2025. We reserve the right to update this policy at any time. Material changes will be communicated via email or website notice.